Shipping and Returns

Shipping

We are a company based in the UK and as such UK customers do not pay any Customs Duty.

Unless stated otherwise in product description we will use Royal Mail 1st Class recorded within the UK. We aim to dispatch on the same day if ordered before 3pm. So item will be with you between 1-3 business days from date of purchase.

International buyers may be charged import fees and duties depending on the rules of your country. Please check the customs policy of your country before ordering.

Returns

We do not accept returns or exchanges unless item is delivered damaged. If your item arrives faulty or damaged please email us at info@fxchroma.co.uk to arrange a return, include any relevant photos to explain the issue. Please note that buyer pays return postage and refund will be back to original payment method.